Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging—for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at teresa@only7.es. Please note that returns must be sent to the following address: Calle Málaga, 26 Benahavís (Málaga)

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions about returns, please contact us at teresa@only7.es.

Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us at

. Unfortunately, we cannot accept returns of sale items or gift cards.

Returns The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14-Day Cooling-Off Period: Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification. As in the previous case, the item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging. You’ll also need to have your receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.
If more than 15 business days have passed since we approved your return, please contact us at teresa@only7.es.

Returns
General Terms and Conditions of Purchase
Within fourteen (14) days of the Buyer’s receipt of the product, and if
decides to cancel the purchase, the Buyer must return the products being returned
by shipping the product via the carrier of their choice,
properly packaged and including all original wrappings and packaging, clearly indicating
all the buyer’s and seller’s information. The buyer must send the package to the
following address: Only 7 Spain, S.L., Calle Málaga, 26. 29679 Benahavís, Málaga.
Once Kloreys has received confirmation that the buyer has returned the product(s) from which they have withdrawn, or once Kloreys has received the product(s)

, whichever occurs first, Kloreys will refund the amounts paid by the buyer
using the same payment method used for the purchase. The refund
will take up to 7 days from the time the item is received.
Items must be returned in the exact same condition as when they were
delivered, including all containers and packaging.
If you wish to exchange the product for a similar one but in a different size, you must cancel your purchase,
the product’s cost will be refunded, and then proceed to make a new purchase.
Right of Withdrawal
Kloreys offers the buyer the option to withdraw from the purchase, for valid reasons
, within 14 calendar days following the day on which the last
of the products included in the order was received. To do so, the buyer must log in to their private account on the website at
, click on “My Orders,” select the order that includes
the product they wish to return, and select the item. Kloreys will send an email
to the buyer confirming receipt of their request to return the item.